Biospecimens for Research
Welcome to Your Account
Your Serum Innovations account helps you manage your biospecimens orders with ease. Here, you can view your purchase history, update your settings, and access important information about our products. Explore our offerings and find the biomaterial solutions you need.
Your Account Overview
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Common Questions
If you need to reset your password, go to the login page and click on ‘Forgot Password’. Follow the instructions in the email we send you to set a new password.
You can track your order by logging into your account and visiting the ‘Orders’ section. Each order will display its current status with tracking details if applicable.
If your order hasn’t shipped yet, you can modify your order by contacting customer support. But if it is already shipped, you cannot make changes.
If you believe your order is missing, please check the tracking information first. If it’s still not found, contact our support team for assistance in resolving the issue.
Yes, we offer refunds if we cannot fulfill your order or you never received your order. We do not accept returns due to the biological nature of our products.
You can reach our customer support team through the contact page on our website, via email, or through the phone number listed. We’re here to help you!
We offer several shipping options depending on your location and preference. You can view these options during the checkout process.
Our biospecimens are sourced from our own collection facility outside Philadelphia, ensuring quality and integrity for medical research use.
Yes, there is a minimum order requirement for certain products. You can find details on our product pages or by contacting support.
Visits to our facilities can be arranged, but please contact us in advance to schedule a tour.
We accept numerous payment methods including credit cards, PayPal, and bank transfers. You can choose your preferred method at checkout.
Yes, our products undergo rigorous testing and meet our customer’s requirement for research use.
Contact Us for Assistance
If you have any questions or need support, we’re here to help.
Reach out through our contact form or email us at [email protected] and we will reply back to you within 1 business day.